Information Technology Service Management

ITSM Tool helps manage Incidents, Requests, Change Management, RCA, Tasks on the same platform.

IT Industry – Challenges Faced

HIGH TURNAROUND TIME

Managing ITSM at a large scale costs huge as time is not managed effectively

COLLABORATION WITHIN OR OUTSIDE

Communicating with internal teams, taking approvals over mails and all takes huge time

TRACKING CHANGE MANAGEMENT

Tracking the Changes are a huge problems when multiple things are moving around

CREATION OF QUICK TICKETS

It takes complex processes to get service requests resolved due to lack of solution

Our ITSM Functions

To create incidents, service requests for any particular issue in an organization and track and process the resolution of it

Manage Changes, RCA on any incidents or on its own and track its implementation and approval process

To facilitate traceability of the changes done by various users for all the processes and create custom dashboards and reports for management

To collaborate with internal and external stakeholders seamlessly by sharing information in multiple formats on one platform

How can we help your Business

Decrease Turnaround Time

With our ITSM Application, Documentation times can be saved by 50% at each station
Information exchange is done on single platform to avoid time spent to search for information on multiple platforms
Physical documentation is eliminated

Manage Incidents and Service Requests Seamlessly

Single platform for managing Incidents, Requests, Change management, RCA, Tasks
Full visibility for top management about status and processes and tracking the implementation
Dashboard and analytics feature for top level management for decision making

Collaborate with internal and external Stakeholders

Manage one to one and team communication on the same platform
Discuss issues and resolve them seamlessly by accessing relevant documents and process flow on the same page
Tag and review items, files, people, etc. elements and make collaboration to the point and effective

ASAPPPTM ITSM

Incident / Request Management

User can create Incidents, Requests using prefilled templates which are customizable

Service Desk / Manager can assign the tickets to resolution teams who will work on the same

User can escalate / feature to auto escalate on a time basis

Tracking of the resolution can be done at all levels

Change Management

Create a Change Management request for any Incident / Request / RCA / Standalone

The CM form is customizable

Sub-Tasks can be created and monitored through it

Customized Approval Workflow for CM request approval

Complete calendar view for upcoming scheduled changes

Root Cause Analysis

For any Incident / Change / Request / Standalone, RCA can be raised by a user

The input parameters can be easily customized

Feature to create and assign tasks to concerned teams based on RCA

MIS, Reporting & Knowledge Management

Create a Knowledge database, edit and view items along with attachments

Customized inbuilt dashboards with simple graphical representation

Feature to build custom reports using simple menus